Part I.

 

User

Age

Gender

Internet use in hours/wk:

 

1=More than 20

2=11-20

3=6-10

4=1-5

5=0

Use of websites for health info:

 

1=Once a week or more

2=Once a month

3=Once every 6 months

4=Once a year or less

5=Never

Visited ima-md.com?

Top 5 information requirements for a health-related Website (make frequency chart)

Text

Coded

1

62

F

1

5

No

1.       Insurance info

2.       List of physicians/nurses

3.       Contact information

4.       Directions to locations

5.       Online appointment request

11

1

4

5

6

2

66

M

3

3

No

1.       Description of organization's specializations

2.       Physician/nurse credentials

3.       Insurance info

4.       Directions to locations

5.       Contact information

3

8

11

5

4

3

33

M

1

2

No

1. Contact Information

2. Directions to Locations

3. Walk-in Clinic Information

4. List of Physicians/Nurses in Organization

5 Insurance Information

4

5

15

1

11

4

49

F

3

3

No

1. Contact Information

2. Directions to Locations

3. Online Healthcare Management

4. Insurance Information

5. Billing Information

4

5

7

11

10

5

34

M

1

1

No

1.       Description of the organization health specs.

2.       Insurance Information

3.       List of dr. & nurses in the org

4.       Contact Info

5.       Directions to location

3

11

1

4

5

6

57

M

4

5

No

1.       Billing Information

2.       Insurance Information

3.       List of Doctors and Nurses

4.       Description of org. health specs

5.       Notices of Privacy Practices

10

11

1

3

16

7

48

F

4

5

No

1.       List of Doctors and Nurses

2.       Doc/Nurse Credentials

3.       Press Release about the org

4.       Desc. of orgs. health specs

5.       Directions to locations

1

8

9

3

5

8

33

M

3

5

No

1.       Description of orgs health specializations

2.       Physician/nurse credentials

3.       Insurance information

4.       Online form to ask a doctor questions

5.       Job opportunities within the organization

3

8

11

12

14

 

Part II.

 

Link Name

User

Expected Content

Reaction did the content meet your original expectations? Why or why not?

Physician Directory

1

List of physician names & specialty

Yes.

2

Physicians names and specialties

Yes.

3

List of names, contact info, specialty

No. First a list of names, then a list of credentials (I dont care)

4

Listing of Dr.s and their offices

Sort of- content is hard to read, close together.

5

Pictures, telephone #, and area of specialty of doctors

Yes assuming all doctors have same telephone hard to read needs to be bulleted or something

6

List of dr. names like a phone book

Expected to have individual phone # & office/room #

7

Names of dr's phone #, email, & malpractice info

Expected individual information

8

A list of Doctors that work there.

Yes, and then some. It was not just a list, but details and pictures of each physician.

Nurse Practitioners

1

Names, credentials

More info than I expected defn of NPs and what they can do.

2

Specializations

Yes, but more inclusive, also additional usable information

3

List of nurses and contact info

No, (same as Physician Directory). First a list of names, then credentials, I dont care about the credentials.

4

Listing of nurses and their offices (w/ Dr.)

Yes, but why so few nurses, and so many Dr. s?

5

Listing of nurses and telephone #

Yes didn't expect to see a picture like the information about what a Nurse Practitioner is

6

List of all nurses qualified as a practitioner

Doesn't look like what I expected like explanation didn't know to click on names then only saw 3 of them

7

Names of nurses, phone #, email and malpractice

Didn't know to click on the names it just blended in would only see it if I had accidentally put my mouse over it

8

A list of nurses who are employed there.

No, I thought it would be a list of nurses. However, it was informative on the subject. Maybe a list of nurses practicing there would be nice.

Specialties

1

Name of specialties

Yes list of specialties

2

Types of services available

Yes. Ancillary services is good bonus information.

3

List of specialties, then physician names, contact info

Yes, but I would like contact info with the doctors name

4

A listing of offices that specialize in certain illnesses/conditions

Yes, but not too much info on the page.

5

List of specialties offered desc. of spec and the dr of that spec

Yes

6

What the place will do internal, skin, heart, etc

Yes

7

What they do best

I guess thought I would see definitions but do after I click on them

8

A list of what the company specializes in.

Yes, it was a list of what they have to offer. I like the listing of each physician under each category.

Office Locations

1

Street address

Better had maps + phone #s + area of bldg.

2

Street, building addresses, phone numbers

Yes. Map is a great idea, also locations of outreach clinics

3

Address, phone and map to office locations

Yes, everything is as expected.

4

Listings of office locations / directions

Yes.

5

Maps and addresses

Don't like the rollover menu This is retarded need to list all locations at top like other pages Nice maps

6

Address of all locations

Yes

7

Possible map to site

Yes

8

Directions to the office.

Yes, a very detailed map, even for someone not familiar with Bloomington.

Outreach Clinics

1

Street address

Same as above.

2

Specializations, locations, phone numbers

Yes. Nice to have two routes to this information.

3

Expect same as office locations. (address, phone and map)

Yes, same as above (office locations)

4

Clinics for the poor?

No, just clinics outside major cities.

5

Explanation of outreach, address, contact info, & list of docs that work there

Don't like the formatting of the phone # - no explanation map doesn't make sense no address listed hard to read

6

Little offices around town and their addresses

Expected an address for each one and a map like the other one

7

Not sure

I guess it's ok

8

Links to other organizations that the company works with.

Yes, although I thought it was links.

Contact IMA

1

IMA Website address

Not website names of individual physicians and phone #s.

 

2

Phone #, web site address, street address

Yes. More extensive than I expected.

 

3

Phone, fax, email and address

Yes, but no fax numbers listed. What if I had to fax a form?

 

4

Form to contact office for information, phone, address, fax

Yes, more or less. Fax?

 

5

Contact information

Appears to be good information

 

6

Phone # - addresses email

Should have an email address

 

7

How to reach them

Yes

 

8

An office address or email address

Yes, it was what I thought it was going to be, a lot of contact information.

Appointment Request

1

How to make an appt.

Much more detailed info was requested than I expected.

 

2

Doctors name, specializations, hours, place for my appointment request, confirmation block

Yes. Good disclaimer concerning site security.

 

3

Form to request appointment or phone # with hours of operation

Yes. Everything as expected.

 

4

Appointment making info. Hours. Maybe a form?

Yes. But there is a big disclaimer about how secure it is to use their service. I wouldnt use it to send personal info. What a waste.

 

5

Form to fill out to request an appointment

Why would you offer this if it isn't secure?

 

6

Option to make appointment online

How do you know when they get your email?

 

7

A calendar which is continually updated by network scheduling

No want to see the dr's calendar so I can make an appt

 

8

Make an appointment online.

Yes, it met my expected content, exactly.

E-mail your doctor

1

Docs email address

Yes.

 

2

Electronic forms to contact doctor, reply format

Yes. More expansive than I envisioned.

 

3

Online form to email doctor chosen from a list

Yes. Everything as expected.

 

4

Drs Email? Form?

Again, Not secure disclaimer and asks for personal info. Wouldnt use it.

 

5

Either launch my email client or a form to fill out

Why would you give an account # or SSN if it's not secure? Why would you have to anyway?

 

6

Look up dr. name and be able to email him directly

Good. Who reads this? How do I know when they get it?

 

7

Email addresses

This is ok

 

8

Either a general email address or your doctors email address

Yes, it was a bit more general, and I thought it was going to be more specific.

HealthSmart

1

General health topics good diet, how to quit smoking, etc.

More specific than I thought.

 

2

Topics are good health practices.

Yes.

 

3

Articles on living healthy

Yes. Exactly as expected.

 

4

Health stuff in general. Dieting? Nutrition.

Yes.

 

5

Information about healthy habits

I guess it's alright but not what I expected not very helpful topics not organized to help me find info

 

6

Articles of how to stay healthy

Expected more articles not organized well can't find article they might have

 

7

Don't know

Expected more information

 

8

How to live healthier.

No, I thought it was an article on how to live better.

My Health Zone

1

? Diets

Yes

 

2

Perhaps a review of my health records

No. Topic title is not clear. Hard to define anticipated page contents.

 

3

Requires login with patient number for articles relating to my health.

Yes. What I expected.

 

4

Personal health page of some sort

Yes, what was expected, but outside IMA, a little confusing.

 

5

Personalized health log in with secure connection cardiovascular stuff

OH?! What is this? They are using a service? Now I'm on a different site this is not what I expected this should lead to a page describing it then a link to it

 

6

No clue. Is this about my health? for my age range?

Don't like the name of the link info on site was good

 

7

Don't know what to expect

Well, I guess this could be helpful

 

8

A test to tell how healthy you are.

Yes, kind of, it did have links to find out how much calories you can burn. But over all, it was not what I thought it was going to be.

Patient Education

1

Diets

Much more info than I expected on more topics

 

2

Again, health suggestions, good health practices

No. Topic title does not clearly relate to page content.

 

3

I think this would be the same as healthsmart

Kind ofinstead of articles, there are links to organizations.

 

4

I thought this would have already been covered under health zone and health smart.

Unsure, list of links here. Would like health education tied together better.

 

5

Something about health related illness? I don't really know

More info there than I expected I'm fine that these are links to outside sites probably more legit info

 

6

What do eat/do/vitamins/health exams/etc. how to get healthy

No. More searching than anticipated good info but...

 

7

Organization chart of issue and a resolution

No expected something more specific

 

8

Information about patient education programs

I really was not sure what this link was about, so I think my comment about expected content was close

Billing Information

1

What are costs, what does insurance cover

What I expected

 

2

Insurance programs accepted, billing dates, filing information

Yes. Standard generic info requests.

 

3

Address, phone and fax, hours of operation for each location

No. Everything but a place to mail or fax forms.

 

4

Secure access to patient billing (not really expecting it after the last few forms)

No. Warning about how insecure it is.

 

5

Pay your bill or view online itemized insurance standing

Completely useless not secure I would just call

 

6

Look at my account to see what I owe or what insurance has paid also to complain if something were wrong

There is only a request for info I would rather call and talk to someone

 

7

Phone, address of contact person at billing station

No

 

8

How to pay your bill, what payment methods they accept, and what insurance they work with.

Yes, although I thought you could pay your bill online.

Job Opportunities

1

Jobs duh!

What I expected

 

2

Available jobs, qualifications needed, points of contact

Yes.

 

3

List of current job openings with contact info

Yes, it was as I expected.

 

4

Jobs available

Yes.

 

5

Jobs offered at IMA

Yes this is fine info

 

6

Job openings

Yes

 

7

Positions available and requirements for each position

Yes

 

8

A listing of possible jobs within the company.

Yes, exactly what I thought it was going to be.

IMA News

1

New doctors, births, marriage, continuing education conferences

Not at all what I expected no info on doctors, nurses, etc. Just public relations flak.

 

2

Corporation news, new services, personnel changes

Somewhat. Confusing because IMA News is not included in page listings on non-home pages!

 

3

User crossed out this question. (stated later that it was not on the page they were using)

Expected IMA news to be on all pages. (like other links)

 

4

News about the organization, new policies

I couldnt find this link in on the page, not with the others.

 

5

News about IMA

Not what expected expected info about things like success stories, construction, additions, etc. current info is worthless who cares that's a waste of time the front page has good news info they probably need an archives too

 

6

Look for news about health related stuff like west nile/flu/etc.

Expected info for me not interested in company info

 

7

Don't know

I don't care about this stuff

 

8

General news about the organization.

I did not see this link on the site.

 

Part III.

 

Question (paired adjective from 1 5)

User Ratings

1

2

3

4

5

6

7

8

1. Overall look and feel: Not pleasing Pleasing

4

5

4

3

3

4

4

5

2. Completing tasks on the site would be: Frustrating Easy

5

5

3

4

4

4

3

5

3. Navigation the site is: Confusing Very Clear

5

5

3

2

4

3

4

5

4. Page layout is: Disorganized Consistent

5

4

4

3

2

4

4

5

5. The naming and labeling of links is: Confusing Very clear

5

3

3

3

4

2

4

3

6. Relevance of site images to content: Not relevant Relevant

4

4

5

4

1

3

4

5

7. Relevance of site content: Not relevant Relevant

5

4

4

4

3

3

4

4

8. Overall ease of use: Difficult Easy

5

4

4

4

4

3

4

5

9. Content is: Irrelevant Useful

5

5

4

4

3

3

4

5

10. Is the site inviting to use? Not inviting Inviting

5

5

4

3

3

1

4

5

11. Would you recommend this site to a friend? Never Absolutely

5

4

2

3

2

3

4

5

 

Part IV.

 

1. What did you like best about the site?

1

Easy to read and access

2

Lots of information

Easy to navigate

Information is in logical sequences

Print is easy to read.

3

Most directory pages as expected.

4

Contact info listed clearly.

5

The detailed info about dr's and nurses including the pictures

6

The ability to find a doctor

7

Nothing really

8

Its layout and ease of use

2. What did you like least about the site?

1

Color

2

Some link names do not clearly define page contents.

3

No fax numbers. How can I fax referrals?

4

Forms not secure. I would want to use forms to save time, but I wont use insecure forms with my personal info. (Identity theft)

5

Navigation is inconsistent it's not hard to get around but why do things look different

6

Health Smart and My Health Zone

7

Some items needed more explanation

8

Some links were not what I thought they were. Better definition of some links would be good.

3. How could this site be improved?

1

IMA News was not really news

Patient Info [orientation] packets could easily be covered elsewhere - My Health Zone or Patient Education

2

Clarify link names

Add facility photos & physician photos

3

List fax numbers! Some links unclear.

4

Too many health education type categories.

5

Design a consistent layout (both page and navigation)

loose the green links...they blend in too much and many don't look like links

use a style sheet to keep things consistent

6

Need addresses, phone, and room #s for doctors

IMA news not so much company info

HealthSmart needs more info

My Health Zone should be called something else

7

A few maps

More info on doctors and malpractice info if any

8

For those links that ask for specific information on a patient having security for the information given would help sell that feature better. I know I look for that when I give out personal information.

4. Please list any additional comments about the site and your experience:

1

My Health Zone had nothing to do with me at first glance concerned with diabetes, which I dont have, nor asthma, nor high cholesterol.

2

None.

3

None.

4

IMA news, couldnt find and when found was not news. News was on 1st page. Lots of forms, but wouldnt use, insecure.

5

Needs a visual overhaul

If I were judging this on a scale of 1-5 for professionalism I would give it a 2 especially compare to the My Health Zone site

6

Fix the links so I know to click on them

Outreach clinics need maps and addresses

Would like a more detail floor plan so I know where exactly I am going when I go there and this would help me know where to park and what door to go in

7

The more detailed floor plan would be helpful for older people who can't get around as easily and could tell them where to park

8

Over all I really enjoyed my visit and if I lived in Bloomington I may consider using this site.